Privacy Policy

1. Introduction

Cedarkin respects the privacy of everyone who interacts with our services — clients, their families, and visitors to this website. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what choices you have.

If you have questions about this policy or how we handle your information, you can contact our privacy team at [email protected].

2. What Data We Collect

We collect information in the following contexts:

Contact and Enquiry Forms

When you submit a contact form on our website, we collect your name, email address, and any additional information you choose to include in your message. Phone number collection is optional.

Client Care Records

For individuals engaged in a care program, we may collect more detailed personal information including health observations, medication schedules, medical appointment details, and daily care notes. This information is collected only with explicit consent from the client or their authorised family representative.

Website Usage

We may use analytics tools to understand how visitors use our website. This may include pages visited, approximate location (country/city level), and device type. This data is aggregated and not linked to individual identities unless you have provided your details.

Legal Basis for Processing

• Consent — when you submit a contact form or agree to care services
• Contractual necessity — when we deliver a care program
• Legitimate interest — for improving our services and responding to enquiries

3. How We Use Your Information

• To respond to your enquiries and communicate with you about our services
• To deliver the care program you or your family member has enrolled in
• To coordinate with healthcare providers when required and authorised
• To produce post-visit summaries and program reviews
• To improve the quality and organisation of our services
• To comply with applicable legal obligations in Taiwan

We do not sell personal information to third parties. We do not use client information for advertising purposes.

4. Data Protection Measures

We take appropriate technical and organisational steps to protect personal information against unauthorised access, loss, or disclosure. These include:

• Restricted access to care records — only authorised care team members and family contacts may access a given client's information
• Secure storage for digital records
• Staff training on data handling obligations
• Incident response procedures in the event of a suspected data breach

Retention: Enquiry form data is retained for up to 24 months. Client care records are retained for seven years following the end of a care program in compliance with Taiwanese regulatory expectations, then securely deleted.

5. Cookies

This website uses cookies. Essential cookies are required for basic site functionality. Optional analytics and preference cookies may be accepted or declined. Full details are available in our Cookie Policy.

6. Third-Party Services

We may use third-party services to operate our website and communicate with clients. These may include email service providers and analytics platforms. These providers are bound by confidentiality obligations and may not use your data for their own purposes.

Our website may embed maps via Google Maps (Google LLC). Please refer to Google's own privacy policy for information on how Google handles data through its services.

7. Your Rights

Under Taiwan's Personal Data Protection Act (個人資料保護法) and applicable regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where it is no longer necessary
• Withdraw consent where processing is based on consent
• Object to certain processing activities

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty days.

8. Children's Privacy

Our services are directed at adults and the families of elderly individuals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor's data has been submitted to us in error, please contact us and we will delete it promptly.

9. Third-Party Links

This website may contain links to external sites such as hospital information pages or community health resources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top. If the changes are material, we will notify active clients by email or direct communication. Continued use of our website or services after changes are posted indicates your acceptance of the updated policy.

11. Contact

For any questions about this Privacy Policy or to exercise your data rights, please contact: